Refund & Return Policy

Last updated: 30 July 2026

At Fit Peptides, we are committed to providing high-quality products and excellent customer service. Please read this Refund & Return Policy carefully before placing an order.

Returns

Due to the nature of our products, we only accept returns for products that are defective, damaged upon arrival, or incorrect due to our error.

To be eligible for a return:

• You must contact us within 7 days of receiving your order.
• The product must be unused and in its original packaging whenever possible.
• You may be asked to provide photographs or other evidence of the defect or damage before a return is approved.
• Returns must be authorised by Fit Peptides before being sent back.

Products that have been opened, used, improperly stored, or damaged after delivery are not eligible for return unless the issue resulted from our error.

Exchanges

We accept exchanges for products that are:

• Defective or damaged upon arrival.
• Incorrectly supplied due to our error.

Once your request has been approved, we will arrange a replacement product or exchange, subject to product availability.

Refunds

If a return is approved and a replacement is unavailable, we may issue a refund to your original payment method.

Approved refunds are generally processed within 5–10 business days, although the time taken for funds to appear in your account depends on your bank or payment provider.

Shipping charges are non-refundable unless the return is the result of our mistake or the product is confirmed to be defective.

Non-Returnable Items

For quality assurance and safety reasons, we cannot accept returns for:

• Products that have been opened or used.
• Products damaged through misuse, improper handling, or incorrect storage.
• Change-of-mind purchases.
• Orders where the customer selected the wrong product.
• Clearance or promotional items, unless they are defective.

Order Issues

If your order arrives damaged, incomplete, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number.
• A description of the issue.
• Clear photographs of the product and packaging (where applicable).

Cancellations

Orders may only be cancelled before they have been processed or shipped. Once an order has been been dispatched, it cannot be cancelled and will instead be subject to this Refund & Return Policy.

Return Shipping

If the return is approved because the product is defective, damaged, or supplied incorrectly, Fit Peptides will provide instructions regarding the return shipment and, where applicable, cover the reasonable return shipping costs.

Unauthorised returns may not be accepted.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Fit Peptides

Email: sales@fitpepuae.com

Please include your order number in all correspondence so we can assist you as quickly as possible.